Sheila may work behind the scenes in the office, but she's very involved in AmeriClean's customer service and scheduling. She helps plan for the best and most efficient use of each technician's time so no customer is kept waiting, and so every customer is more than satisfied. The "behind the scenes" work Sheila does translates into a smoothly running business that makes time to focus on each customer's needs. "We care," says Sheila, and it shows. Sheila is a proud parent of sons Matt, who lives in Philadelphia with his wife Whitney, and Tim who works for AmeriClean as Director of Marketing.
Stephanie Butler
Operations Manager
A typical day for Stephanie includes answering and making customer calls, preparing information on each client's needs for technicians to use when they provide services, serving as a "home base" for technicians to check in with when starting or leaving a client job, and scheduling. "This is a really positive atmosphere. We take pride in what we do, and we provide 100% customer service. If our customers are not completely satisfied, we go back and make sure they are pleased," Stephanie says. When she's not at work, Stephanie and her husband Bill, a real estate agent, enjoy spending time with their son, five-year-old Elijah. Stephanie is active in her church and enjoys scrapbooking. The family lives in Hedgesville, WV.
Tim Ellis
Director of Marketing
Tim’s professional and personal experiences uniquely qualify him to serve as Director of Marketing for AmeriClean. After earning an Associate’s degree in graphic design at Hagerstown’s Kaplan University (formerly Hagerstown Business College), Tim developed and successfully ran his own company, Inertia Graphics, specializing in print and Web marketing for businesses. Tim has designed printed promotions for AmeriClean since 2002. Tim also has a qualification not many can match: he started to learn about carpet and textile cleaning techniques when he was three years old and began to ride along with Russ in the beginning stages of the business. Since then, Tim has attended cleaning and restoration training sessions and, along with the rest of AmeriClean’s staff, keeps up to date on new cleaning techniques and services so he can help customers learn about them, too.
Don DuVall
Cleaning Technician
After twenty-five years, it would be surprising to find the same team members at most companies—but AmeriClean is different. Along with the founders, Russ and Sheila Ellis, one of the technicians has worked as part of the team since 1985. That team member is Don DuVall. "We do great work and we care about our customers," says Don, and it's clear that he's proud of the work he's done and continues to do with expertise. Don, who is the proud father of two adult children, Brad and Danielle, lives in Boonsboro and enjoys fly fishing.
Ron Snyder, Jr.
Cleaning Technician
When Ron Snyder, Jr., joined the AmeriClean team in 2004, he'd already been in the carpet cleaning business over 11 years. "I thought one company was the same as the next, but I was wrong," says Ron. "This is the best company I've ever worked for." Whether he's describing AmeriClean's equipment, training, or use of the latest technology, it's clear that he's proud of what he does. "Here, it's a career," he adds. Ron possesses a rare quality shared by other AmeriClean team members: he's able to do the technical, methodical, stain-removing work at which he excels, and at the same time, he's undeniably a "people person" who prides himself most on helping customers have a better day than they did before he arrived at their homes. "My forte is customer service," Ron says. He goes on to explain that he especially enjoys talking with elderly customers, and that he's always very careful to respect each client's property. At the same time, Ron enjoys keeping up with the latest developments in carpet cleaning technology. "I like doing my job," Ron says. Ron lives in Hagerstown and enjoys weightlifting and other sports.
Todd Lawson
Cleaning Technician
Todd Lawson may be one of the newest members of AmeriClean's team, but he's a veteran when it comes to cleaning technology. "I've used just about every kind of cleaning method out there," he says matter-of-factly yet politely. "If it's out there, I've done it." Todd came to AmeriClean with more than sixteen years in the cleaning industry, so he knows what he's talking about. He says that even with his considerable experience, he's learned more about quality control since he came to AmeriClean. "They interviewed me four times before they hired me," he says, remarking on AmeriClean's high employee standards. Todd, who is a NASCAR fan, and his wife Kristie, a bookkeeper, live with their three boys, Christopher, Brendon, and Joshua, in Cearfoss.
