Sheila may work behind the scenes in the office, but she's very involved in AmeriClean's customer service and scheduling. She helps plan for the best and most efficient use of each technician's time so no customer is kept waiting, and so every customer is more than satisfied. The "behind the scenes" work Sheila does translates into a smoothly running business that makes time to focus on each customer's needs. "We care," says Sheila, and it shows. Sheila is a proud parent of sons Matt, who lives in Philadelphia with his wife Whitney, and Tim who works for AmeriClean as Director of Marketing.
A typical day for Stephanie includes answering and making customer calls, preparing information on each client's needs for technicians to use when they provide services, serving as a "home base" for technicians to check in with when starting or leaving a client job, and scheduling. "This is a really positive atmosphere. We take pride in what we do, and we provide 100% customer service. If our customers are not completely satisfied, we go back and make sure they are pleased," Stephanie says. When she's not at work, Stephanie and her husband Bill enjoy spending time with their son, Elijah. Stephanie is active in her church and enjoys scrapbooking. The family lives in Berkeley County, WV.
Director of Marketing
Tim’s professional and personal experiences uniquely qualify him to serve as Director of Marketing for AmeriClean. Tim has designed printed promotions for AmeriClean since 2002. Tim also has a qualification not many can match: he started to learn about carpet and textile cleaning techniques when he was three years old and began to ride along in the beginning stages of the business. Since then, Tim has attended cleaning and restoration training sessions and, along with the rest of AmeriClean’s staff, keeps up to date on new cleaning techniques and services so he can help customers learn about them, too.
Ron Snyder, Jr.
When Ron Snyder, Jr., joined the AmeriClean team in 2004, he'd already been in the carpet cleaning business over 11 years. "I thought one company was the same as the next, but I was wrong," says Ron. "This is the best company I've ever worked for." Whether he's describing AmeriClean's equipment, training, or use of the latest technology, it's clear that he's proud of what he does. "Here, it's a career," he adds. Ron possesses a rare quality shared by other AmeriClean team members: he's able to do the technical, methodical, stain-removing work at which he excels, and at the same time, he's undeniably a "people person" who prides himself most on helping customers have a better day than they did before he arrived at their homes. "My forte is customer service," Ron says. He goes on to explain that he especially enjoys talking with elderly customers, and that he's always very careful to respect each client's property. At the same time, Ron enjoys keeping up with the latest developments in carpet cleaning technology. "I like doing my job," Ron says. Ron lives in Hagerstown and enjoys weightlifting and other sports.
Todd Lawson is a veteran when it comes to cleaning technology. "I've used just about every kind of cleaning method out there," he says matter-of-factly yet politely. "If it's out there, I've done it." Todd came to AmeriClean with more than sixteen years in the cleaning industry, so he knows what he's talking about. He says that even with his considerable experience, he's learned more about quality control since he came to AmeriClean. "They interviewed me four times before they hired me," he says, remarking on AmeriClean's high employee standards. Todd, who is a NASCAR fan, and his wife Kristie, a bookkeeper, live with their three boys, Christopher, Brendon, and Joshua, in Cearfoss.
Jeff has been a part of the AmeriClean family since March 2010. He currently lives in Frederick, MD with his girlfriend and they are expecting their first child together in April. Jeff came to us from another carpet cleaning company and brought with him exceptional customer service and technical experience. When asked, Jeff said that his favorite aspect of his job is interacting with the customers and providing them with his best work. He enjoys working with AmeriClean because of the positive, family atmosphere and the reputation AmeriClean holds in the community. In his spare time, Jeff likes hunting, fishing, and any outdoor activity.